Installation & Service Process
1Order Confirmation: Verification of charger model and power conditions.
2Local Arrangement: Certified local electrician installation based on provided manuals.
3Technical Support: Real-time remote assistance via phone or video.
4Commissioning: Testing and platform integration support.
5After-Sales: Long-term technical support and product warranty.
Frequently Asked Questions
Q1: What charging standards does this DC fast charger support?
A: It supports a wide range of international standards including CCS1, CCS2, Gbt-DC, Chademo, and Tesla.
Q2: What is the maximum output power available?
A: The station offers flexible power configurations ranging from 80kW up to 240kW to meet different commercial needs.
Q3: Is the charger suitable for outdoor installation?
A: Yes, it is rated at IP54 protection level, designed to withstand outdoor weather conditions and operating temperatures from -20℃ to +50℃.
Q4: How can users start the charging process?
A: Users can start charging via RFID card authentication, Credit Card payment, or through a mobile remote operation via the app.
Q5: What kind of after-sales support do you provide?
A: We provide a 2-year warranty along with long-term technical support, remote commissioning assistance, and detailed installation manuals.
Q6: Can the cable length be customized?
A: Yes, the standard cable length is 5 meters, but it can be customized (e.g., 2m or 3m) based on your specific requirements.